Refund Policy

30-day money-back guarantee

We want you to be happy with your paid caravan listing on My Haven Holiday Tracker, operated by Accountable Marketing Ltd. If you change your mind, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Our payment provider, Paddle, is the Merchant of Record for all orders and handles refunds on our behalf. To request a refund:

• Go to paddle.net and look up your order using the email address you used at checkout, or
• Email us at hello@holidayparktracker.co.uk and we'll help arrange the refund with Paddle.

Refunds are returned to the original payment method, usually within 5–10 business days depending on your bank or card provider.

Cancelling a renewal

Paid caravan listings renew automatically each year. You can cancel the renewal at any time from your owner dashboard or via paddle.net. Cancellation stops future renewals; your listing stays live until the end of the current paid period. If you'd like a refund of a recent renewal charge, contact us within 30 days of the renewal and we'll arrange it through Paddle.

Subscription terms

Paid caravan listings are charged at £10 for the first year as an introductory price, then renew at £79.99 per year. See our Terms of Service and Paddle's Refund Policy for full details.

Contact

Questions about a refund or your order? Email hello@holidayparktracker.co.uk or visit paddle.net.